Data Protection Notice

Last Updated: August 13, 2026

Data Controller Information

For the purposes of applicable data protection legislation, the data controller is:

increnover
127 Flinders Lane
Melbourne VIC 3000
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal grounds:

• Contractual Necessity: Processing is necessary to perform services you have requested or to enter into a contract with you
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and ensuring security
• Consent: You have provided explicit consent for specific processing activities
• Legal Obligation: Processing is required to comply with applicable laws and regulations

Categories of Personal Data Collected

We may collect and process the following categories of personal data:

• Identity data: name, title
• Contact data: email address, postal address
• Transaction data: details about services you have requested
• Technical data: IP address, browser type, device information
• Usage data: information about how you use our website and services
• Communication data: preferences in receiving communications and your communication history with us

How We Use Your Personal Data

We use personal data collected through our website for the following purposes:

• Processing and fulfilling experience requests
• Communicating about bookings, itineraries, and service updates
• Improving our website functionality and user experience
• Analyzing usage patterns to enhance service delivery
• Complying with legal and regulatory requirements
• Protecting against fraud and ensuring platform security

Data Sharing and Transfers

We may share your personal data with:

• Service providers who assist in delivering our experiences (guides, accommodation providers, transport operators)
• Professional advisors including lawyers, accountants, and insurers
• Regulatory authorities and law enforcement agencies when legally required

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws. We do not permit third parties to use your personal data for their own purposes.

International Data Transfers

Your personal data is primarily stored and processed within Australia. If data transfers to countries outside Australia occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Where we have provided you with login credentials, you are responsible for keeping this information confidential. We ask you not to share passwords with anyone.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

To determine appropriate retention periods, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

Your Rights Under Data Protection Law

Depending on your location and applicable law, you may have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we suspend processing of your personal data
• Right to Data Portability: You can request transfer of your personal data to another party
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes
• Rights Related to Automated Decision Making: You can request human intervention in automated decision-making processes

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. You will not have to pay a fee to access your personal data or exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing your personal data, you have the right to withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Right to Lodge a Complaint

If you are located in a jurisdiction with a data protection authority, you have the right to lodge a complaint with that authority if you believe we have not complied with applicable data protection laws.

For Australian residents, complaints can be directed to the Office of the Australian Information Commissioner.

Changes to This Notice

We may update this data protection notice from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this notice periodically.

Contact Us

If you have questions about this data protection notice or our privacy practices, please contact us at:

Email: [email protected]
Postal Address: 127 Flinders Lane, Melbourne VIC 3000, Australia